Terms & Conditions
IMPORTANT NOTE: As well as reading the following Terms & Conditions to which you have agreed by using this Site, you should also refer to the description and Important Info of each individual product on the product pages before making any order.
Acceptance of terms
We may update these Customer Terms (and the documents referred to in them) and any aspect of the Service from time to time and will notify such changes to you by uploading details of them on the Site. You should review the Customer Terms periodically for changes. By using the Site you agree to be bound by these Customer Terms. If you do not agree to these Customer Terms then please do not use the Services or any part of them.
As we supply information which is required to seek permission from various statuary bodies in UK, e.g., Planning Authority, Building Control, Historic England etc, we presume that you are familiar with UK laws and Planning and Building Regulations, their policies and procedure. If you are not familiar then you must seek assistance from professionals before buying any product or services from the Site. We do not take responsibility of your loss, whether direct loss or consequential loss, due to local authority refusal or delay in the decisions.
1. About us
The products sold on the Site are produced by People & Space Limited ("we" or “the Seller”). We are registered in England and Wales under company number 9861957and with our registered office address at Unit 2, Tower House, Tower Centre , Hoddesdon, Hertfordshire, EN11 0JA. Our VAT number is 235 1546 23.
The Site is operated by People & Space Limited.
2. Accessing our Service
Access to the Services is permitted on a temporary basis, and we reserve the full right to withdraw or amend the services we provide through the Site without prior notice. We will not be liable if for any reason any of the Services are unavailable at any time or for any period.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Customer Terms.
It is your responsibility to ensure that all information (including your name and address) you upload to the Site or provided to Us via any medium, is correct and accurate. Ensure that you check all information before making a purchase.
3. Use of the App
(a) We grant you the right to use the App only for your personal use on an iOS product that you own or control. You may not: (a) modify, copy, publish, license, sell or otherwise commercialise the App or any information or software associated with it; (b) rent, lease or otherwise transfer rights to the App; or (c) use the App in any way that could impair our Site or Service in any way or interfere with any party’s use or enjoyment of our Site or Service.
(b) Neither we nor any of our licensors or service providers has any obligation to provide any maintenance and support services with respect to the App or any other part of the Service.
(c) In using the App through an iOS product, you confirm that you have agreed to the applicable Apple Terms and Conditions relating to such use.
If you breach any of these Customer Terms, your right to use the Site and/or Service will cease immediately and you must, at our option, return and/or destroy any copies of the content you have made.
4. Intellectual property rights
We own, or are the licensee to, all right, title and interest in and to the Product and Service, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the App or any other part of the Service.
You must not extract or otherwise use any of the content on the Site and/or Service/Product for commercial purposes without obtaining a licence to do so from us or our licensors.
5. Description of Plans4Less.co.uk service
Please note that when you decide to purchase goods and/or services the resulting legal contract is between you and the Seller (People & Space Limited) and such contract shall compromise of these Customer Terms, the email confirmation of your order and the applicable details on the product page and you agree to be bound by all such provisions.
You should carefully review the Customer Terms, the email confirmation of your order and the applicable details on the product page in relation to the order. If there is any conflict or inconsistency between these Customer Terms and the email confirmation of your order or the applicable details on the product page, these Customer Terms shall prevail to the extent of the conflict or inconsistency.
The goods and/or services you purchase from the Seller through the Site will be of quality as good as the quality of your brief (referred as ‘Your Brief’ or ‘your brief’ in the Site) and any supporting information you provided to the Seller. If you purchase any product from the section ‘Survey’ then the quality of the goods you will receive will be based on the quality of information surveyor was able to gather on the day of survey which may be affected due to weather condition, restricted access and limitation on physical reach of the surveyor and/or any other circumstances.
The goods purchased through the site will be, as far as reasonably practicable, in accordance with Your Brief with some variations due to subjective considerations whether related to local authority policies, NPPF (National Planning Policy Framework, mitigation of impact to surrounding environment etc.
6. Disclaimer of Warranties and limitation of liability
(a)To the fullest extent permitted by applicable laws, we disclaim responsibility for any harm resulting from your use of any part of the Service.
(b) The Site and App are provided “as is” and “as available” and we expressly disclaim to the fullest extent permitted by law all express, implied and statutory warranties.
(c) You download and use the App at your own discretion and risk, and you are solely responsible for any damages to your hardware device(s) or loss of data that results from the download or use of the App.
(d) Neither we nor our licensors are liable to you or any user for any use or misuse of the App. Such limitation: (a) includes direct damages, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised of the possibility of such damages); (b) includes indirect, incidental, consequential, special, exemplary and punitive damages, whether such claim is based on warranty, contract, tort or otherwise (even if we have been advised of the possibility of such damages); (c) applies whether damages arise from use or misuse of and reliance on this App, from inability to use the App, or from the interruption, suspension or termination of the App (including any damages incurred by third parties).
(e) Nothing in these Customer Terms shall limit or exclude our liability for fraudulent misrepresentation, for death or personal injury resulting from our negligence or the negligence of our agents or employees or for any other liability that cannot be limited or excluded by law.
7. How contracts are formed between you and the Sellers
Each transaction you place on the Site shall be deemed to be payment towards Made-to-order items not ineligible for returns & exchanges due to customized nature of the product manufactured to your brief.
No order shall be deemed to be accepted by the Seller until we issue a confirmation of acceptance. The contract between you and the Seller will relate only to those goods and/or services notified in the email acknowledgement of the order receipt.
8. Payment methods
Purchases for goods and/or services you make with the Seller will only be paid using the payment methods we make available from time to time through our payment facility on the Site. All prices shall be shown in the applicable currency and payable in that currency. You accept that some banks may charge you an additional fee for certain transactions (for example, international transactions). You accept that item prices in the currencies displayed will vary according to your location; delivery charges will also vary depending on the destination to choose to have the item delivered within UK. Survey costs will also be subject of distance from our surveyor’s location to your location. We do not charge for direct bank transfer. Our bank account details are displayed on the checkout page, however, if you chose to make payment using card through payment gateway then there may be additional charge to you by your bank.
9. Refusal of transaction
We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of so refusing or by reason of unwinding or suspending any transaction after processing has begun.
10. Delivery arrangements
Your shopping basket on the Site displays the goods you have chosen and details of postage and packing (where applicable). The delivery costs for each product may vary according to the delivery methods. Any delivery times quoted are in working days.
11. Import regulations and duty
We do not deliver outside UK.
All products sold through the Site are non-cancellable, not eligible for returns and exchanges. As these products are produced on order specific to your brief (Made to order), they have no value and are non-transferable to other customers.
You may cancel the order before survey is booked with no cancellation fee.
No link to our website whatsoever is permitted. Any such request shall be made to us in writing and it’s at management’s discretion whether to permit link access or refuse.
14. Uploading material to the Site
The provision to upload material to the Site is limited to the relevant product you have purchased, and should be only used as a medium to brief the Seller for your full requirements (“Your Brief”). The type of files allowed to be uploaded is Word Documents, Excel, JPEGs and PDFs.
Although the content of the uploaded materials are limited only to the Seller to view it is important that the below rules are observed by users:
Uploaded material must not: (i) be defamatory of any person; (ii) contain material which is obscene, discriminatory, offensive, hateful, threatening or inflammatory; (iii) infringe any copyright, database right or trade mark of any other person; (iv) be likely to deceive any person; (v) promote any illegal activity; (vi) be likely to harass, upset, embarrass, alarm or annoy any other person; or (vii) be used to impersonate any person, or to misrepresent your identity or affiliation with any person.
We will not be responsible, or liable to anyone, for the content or accuracy of any materials uploaded by the users. The product purchased will be a direct reflection of the quality of your brief “Your Brief” uploaded on the Site or emailed to us.
We have the right to remove any material or posting a user makes on the Site.
15. Viruses, hacking and other offences
You must not misuse our Site or any part of the Service by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of-service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
If we fail at any time to insist upon strict performance of any of your obligations under these Customer Terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these Customer Terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
If any of these Customer Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
18. Entire agreement
These Customer Terms and any documents expressly referred to in them constitute the entire agreement between us and supersedes and extinguishes all previous drafts, agreements, arrangements and understandings between us, whether written or oral, relating to its subject matter. Each of us agrees that neither we nor you shall have any remedies in respect of any representation or warranty (whether made innocently or negligently) that is not set out in these Customer Terms or any documents expressly referred to in them. Neither of us shall have any claim for innocent or negligent misrepresentation based upon any statement in these Customer Terms and any documents expressly referred to in them.
19. Force majeure
Where we or the Seller are prevented from or delayed in carrying out obligations under these Customer Terms due to circumstances beyond our or the Seller's reasonable control including, without limitation, acts of God, governmental actions, war or national emergency, riot, civil commotion, fire, explosion, flood, inclement weather, epidemic, lock-outs, strikes or other labour disputes (whether or not relating to the Seller's workforce), or restraints or delays affecting carriers or an inability or delay in obtaining supplies of adequate or suitable materials then either our or the Seller's performance of its obligations shall be postponed for the period of time that the circumstances continue.
20. Rights of Third Parties
No provision of these Customer Terms shall be enforceable by any third party (which includes for these purposes any third party: employee, officer, agent, representative or sub-contractor of either NOTHS or the Seller) under the Contracts (Rights of Third Parties) Act 1999 or otherwise. Nothing in this clause excludes the rights of NOTHS when acting on behalf of the Seller.
21. Law and jurisdiction
Contracts for the purchase of goods or services through our Site or the App shall be governed by English law. Any dispute arising from, or related to, such contracts shall be subject to the exclusive jurisdiction of the courts of England.
22. Feedback and Complaints
General comments about the Site are welcome, please contact us at www.Plans4Less.co.uk/contact. Complaints about the Seller, goods or services must be directed to the Seller concerned through the contact details provided on the order confirmation email that you receive for resolution directly with them.
23. Other applicable terms and conditions
Additional terms and conditions that apply to purchase of any products and services through the Site is as following:
People & Space Limited: Terms and Conditions of Engagement
You can request the terms by emailing to firstname.lastname@example.org
Last amended 20th March 2018